Support
Let’s get you back to the board.
Start with the quick fixes below. If the problem remains, send a short, secret-free support request and we’ll help narrow it down.
Pro access is missing
On the paywall or in Settings, choose Restore Purchases. Confirm the device uses the Apple account that made the purchase. If a transaction is pending, wait for Apple to complete it and try again.
Progress is not syncing
Keep the app open, confirm you are signed in, and choose Sync Now in Settings. Offline progress remains on the device and is merged when the service becomes available.
A puzzle feels stuck
Use unlimited Undo, Restart, or a solver-based Hint. Hints mark the run assisted. A one-peg rescue is limited to practice or Journey and changes official scoring.
Controls or comfort
Settings includes haptics, sound, animation speed, legal-move highlighting, theme, immersion intensity, particle quality, and board-placement reset.
Account or privacy request
Export local progress first if wanted, then use Delete Account in Settings. Cancel an Apple subscription separately. Contact us if the in-app action cannot complete.